Privacy Policy for Friends Physiotherapy Hospital

1. Introduction Friends Physiotherapy Hospital (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of our patients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our hospital and use our services.

2. Information We Collect We may collect and process the following types of information about you:

• Personal Identification Information: Name, address, date of birth, gender, contact details (phone number, email address).
• Health Information: Medical history, treatment records, physiotherapy assessment and treatment details, and any other information relevant to your care.
• Payment Information: Billing details, insurance information, payment history.
• Other Information: Any other information you provide directly to us or that we collect during your interactions with our hospital.

3. How We Use Your Information We use your information to:

• Provide and manage your healthcare services.
• Maintain accurate and complete medical records.
• Communicate with you regarding appointments, treatments, and follow-ups.
• Process payments and insurance claims.
• Improve our services and ensure the quality of care.
• Comply with legal and regulatory requirements.

4. Sharing Your Information We may share your information with:

• Healthcare professionals involved in your care.
• Insurance companies for the purpose of processing claims.
• Legal and regulatory authorities as required by law.
• Third-party service providers who assist us in delivering healthcare services, provided they adhere to privacy and confidentiality obligations.
• Other parties with your explicit consent or as necessary to protect your vital interests.

5. Data Security We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, and destruction. This includes:

• Secure storage of electronic and paper records.
• Restricted access to your information based on the need-to-know principle.
• Regular training of our staff on privacy and data protection.

6. Retention of Information We retain your information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. After this period, we will securely dispose of or anonymize your information.

7. Your Rights You have the right to:

• Access and obtain a copy of your personal information.
• Request correction or update of your information.
• Request deletion or restriction of your information, subject to legal constraints.
• Withdraw your consent for the processing of your information, where applicable.

8. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, contacting you directly.

9. Contact Us If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Friends Physiotherapy Hospital – 0422 421 0422 ,9894539971

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.