Friends Physiotherapy Hospital – Return and Refund Policy

1. Purpose

Friends Physiotherapy Hospital is committed to providing quality care and ensuring patient satisfaction. This Return and Refund Policy outlines the circumstances under which patients can request refunds for services and products provided by the hospital.

2. Services

2.1 Pre-paid Treatment Packages

• Cancellation Before Commencement: Patients who cancel their pre-paid treatment package before the first session can request a full refund.
• Cancellation After Commencement: No Refunds.

2.2 Single Sessions

• Missed Appointments: No refund will be provided for missed appointments unless the hospital is notified at least 24 hours in advance.

3. Products

3.1 Medical Supplies and Equipment

• Unused Products: Patients may return unused medical supplies and equipment within 7 days of purchase for a full refund, provided the items are in their original condition and packaging.
• Defective Products: Defective products can be returned for a full refund or exchange within 15 days of purchase. Proof of purchase is required.

4. Procedure for Refund Requests

4.1 Service Refunds

• Submission: Refund requests must be submitted in writing to the reception or via email to friendsphysio@gmail.com
• Review: All refund requests will be reviewed by the hospital management. The patient will be informed of the decision within 7 working days.
• Processing: Approved refunds will be processed within 14 working days from the date of approval. Refunds will be issued through the original payment method used by the patient.

4.2 Product Refunds

• Return Submission: Products must be returned to the hospital reception along with the original receipt.
• Review: The product will be inspected, and if the return is approved, the refund or exchange will be processed within 7 working days.
• Processing: Refunds will be issued through the original payment method used by the patient.

5. Exceptions

• Customized Products: No refunds will be provided for customized medical supplies or equipment unless they are defective.
• Promotional Items: Products or services purchased as part of a promotion may not be eligible for a refund. 

6. Contact Information

For any questions or concerns regarding this policy, please contact:

• Phone: 0422 421 0422, 9894539971
• Email: friendsphysio@gmail.com
• Address: Friends Physiotherapy Hospital, N0.1 ICICI Bank Building , GKS Nagar Bus stop, Saravanampatti, Coimbatore -35

7. Changes to This Policy

Friends Physiotherapy Hospital reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be communicated to patients through our website and at the hospital reception.